On Normal Stocked Items (Non Bespoke):
7 DAY Hassle-Free Returns on UNOPENED and resalable items provided, customer is responsible for all shipping costs (including, but not limited to, the original shipping cost and the return shipping cost). No restocking fee as part of hassle-free service.
What you need to do if you want to return items:
- Call us at +353 12833044 or email us at firstname.lastname@example.org to request for return authorization.
- Wait for our email notification of your Return Authorization and instructions for return shipping.
- Email/ call us with the tracking number of the return shipment. It is VERY important that you provide us with the return tracking number from the carrier; returns cannot be processed without the return tracking number.
- Allow 7-10 days from the time the returned items were received in our store for processing of refund.
Defective Claims Policy:
If you received a defective item or found defects on products after installation, we will be happy to take care of the issue. Please follow the steps below so that your claim may be processed in a timely manner:
Call us +353 (0)12833044 or email us at email@example.com with the following information:
- Order number or name on the account
- Brief description of the issue
- 4-6 digital pictures clearly showing the issue
- Your contact information (email address/working phone number)
- Your preference for either credit or replacement
A Claims Representative will contact you through email within 24-48 hours to provide you instructions on how to proceed and to assist you with the entire process. If the digital pictures cannot clearly show the issue, you may be required to send us samples of the defective items.If pictures and samples are not enough, a third party inspector may be recommended to physically inspect the reported defect.